Answer Men's Fitness Info members and trainers by email: memberships, billing, the workout log, the camera-based rep counter and the meal planner. This is a part-time role.
This role is with Men's Fitness Info (mensfitness.info).
Nice to have:
Experience with billing or subscription questions.
Experience working in a gym.
Responsibilities
Answer member and trainer questions by email, most within one business day.
Handle plan changes, cancellations, invoices and account access problems.
Help members use the workout log, progress tracking, the rep counter and the meal planner.
Reproduce problems and write bug reports product can act on (steps, device, screenshots).
Note the questions that come up again so the site can answer them.
Requirements
1 or more years in customer support for a website, app or membership business.
Clear, friendly writing in English.
Comfortable learning new software quickly and explaining it in plain words.
Apply to this job
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