Answer the organizations that use NOWAITN's apps: accounts, team access, billing questions and how each app works.
This role is with NOWAITN (nowaitn.com).
Nice to have:
Experience supporting a product that has an API.
Spanish.
Responsibilities
Answer questions from organization administrators about locations, apps, team access and billing.
Reproduce reported problems and write reports the platform team can act on: the steps, screenshots and the request id.
Write and update help articles that answer the questions that repeat.
Pass each problem you cannot solve to the engineer responsible for that app, with what you have already checked.
Requirements
Clear, friendly writing in English.
Experience answering customers by email, chat or phone.
Comfortable learning new software and explaining it in plain words.
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