Write and edit the NOWAITN help articles, frequently asked questions and guides that organization owners read to set up and use each app.
This role is with NOWAITN (nowaitn.com).
Nice to have:
Experience managing a help center or knowledge base.
Experience writing for business software used by managers.
Responsibilities
Write help articles for each app and for accounts, team access, tokens and billing.
Keep the frequently asked questions and the how-tokens-work page accurate when the product changes.
Read the support tickets each week and write an article for each question that repeats.
Check each article against the app on the staging site before it is published.
Keep one plain vocabulary for the names of apps, plans and roles across all pages.
Requirements
Published writing samples such as help articles, guides or documentation.
Careful checking of every step against the product.
Clear, short writing in English.
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