Answer security guard companies that use Patroln, and write clear problem reports for the product team.
This role is with Patroln (patroln.com).
Nice to have:
Experience working at a security guard company.
Responsibilities
Answer questions about the company page, coverage requests, equipment sign-out, licence records, post orders, crowd counts and client agreements.
Explain what Patroln does and does not do: it shows the licence and insurance details a company entered, and it does not verify them.
Reproduce reported problems and write reports the product team can act on: the steps, screenshots and the account.
Record the questions that repeat and share them with the product team.
Requirements
Clear, friendly writing in English.
Experience answering customers by email, chat or phone.
Comfortable learning new software and explaining it in plain words.
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