Answer practice owners and office staff who use Practicn, and write clear problem reports for the product team.
This role is with Practicn (practicn.com).
Nice to have:
Experience working in the office of a medical or legal practice.
Responsibilities
Answer questions about the practice page, enquiries, the practitioner roster and renewal dates.
Keep patient and case details out of support messages, and tell a practice when it has sent some by mistake.
Reproduce reported problems and write reports the product team can act on: the steps, screenshots and the account.
Record the questions that repeat and share them with the product team.
Requirements
Clear, friendly writing in English.
Experience answering customers by email, chat or phone.
Comfortable learning new software and explaining it in plain words.
Apply to this job
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