Customer Support Specialist

Questah Staffing

Agency
Questah Staffing
Work location
Remote
Employment type
Direct Hire
Published

Description

Answer the leagues, schools and community programs that use Scorekeepn, and help volunteer scorekeepers set up a game. This role is with Scorekeepn (scorekeepn.com). Nice to have: Experience keeping score or organizing games for a league, school or community program.

Responsibilities

Answer questions from league organizers, school staff and volunteer scorekeepers. Help a program set up a game: name the teams, choose the format and share the live score link. Reproduce reported problems and write reports the product team can act on: the steps, screenshots and the account. Record the questions that repeat and share them with the product team.

Requirements

Clear, friendly writing in English. Experience answering customers by email, chat or phone. Comfortable learning new software and explaining it in plain words.

Apply to this job

Applications to this job go to Questah Staffing. Create a contractor account with Questah Staffing, or sign in, and you come back to this page to apply.