Answer hosts, venues and players by support ticket and email, help them set up and host a game, and pass clear bug reports to product.
This role is with Trivia1 (trivia1.com).
Nice to have:
Experience working in a bar, a restaurant or a hotel.
Spanish.
Responsibilities
Answer support tickets from hosts and venues, most within the same business day.
Help hosts set up a game: questions, the join code and QR code, the TV display and team sign-in.
Answer questions on tokens, room passes and billing.
Reproduce problems and write bug reports product can act on (steps, screenshots, game code).
Review the answers the site chatbot gave and note the ones that need a better answer.
Requirements
1 or more years in customer support or another customer-facing job.
Clear, friendly writing in English.
Comfortable learning new software quickly and explaining it in plain words.
Able to work some evenings, when most trivia games are played.
Apply to this job
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