Billing Operations Specialist

Questah Staffing

Agency
Questah Staffing
Work location
Remote
Employment type
Part Time
Published

Description

Keep Unreliant subscriptions and invoices correct: paid plans, failed payments, plan changes and the records that must match the payment processor. This role is with Unreliant (unreliant.com). Nice to have: Experience with a subscription billing API. Comfortable working with spreadsheets and exported reports.

Responsibilities

Review failed payments and send the follow-up that the account needs. Check that each paid account has the plan access it paid for, and correct the accounts where the two differ. Check subscription records against the payment processor's records and write down each difference and its fix. Answer billing contact changes, invoice requests and card update problems from the account billing page. Report each month on plan changes, cancellations and failed payments.

Requirements

Experience in billing, accounts receivable or subscription operations. Careful, consistent record keeping. Clear, short writing in English.

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