Answer Beacon Network players, collect their feedback on the demo and the strategy beta, and help with accounts, tokens and printed card orders. This is a part-time role.
This role is with Beacon Network (b3kn.com).
Nice to have:
Experience supporting a game during a beta.
Experience with billing questions.
Responsibilities
Answer support requests from players, most within one business day.
Help with account access, token purchases, studio projects and print orders.
Collect bug reports and feedback from players and pass them to design and engineering in a clear form.
Write the What's New notes and the FAQ answers when the game changes.
Reproduce problems and write bug reports product can act on (steps, browser, screenshots).
Requirements
1 or more years in customer support or community management.
Clear, friendly writing in English.
You play card or strategy games and can explain rules in plain words.
Apply to this job
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