Answer business owners and their staff by chat and email, help them set up, and pass clear bug reports to product.
This role is with Waitlist App (waitlistapp.org).
Nice to have:
Spanish.
Experience working in a restaurant, salon or clinic.
Responsibilities
Answer chat and email questions from owners and staff, most within the same business day.
Walk new accounts through setup: lines, the storefront, notifications and team access.
Reproduce problems and write bug reports product can act on (steps, screenshots, account id).
Note the questions that come up again so the help center can answer them.
Requirements
Clear, friendly writing in English.
Patience with people who are busy and in the middle of a shift.
Comfortable learning new software quickly and explaining it in plain words.
Apply to this job
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