Take the escalations: billing questions, account problems and the hard technical cases, and write the help-center articles that stop them coming back.
This role is with Waitlist App (waitlistapp.org).
Nice to have:
A second language.
Experience with a help-desk tool and a help-center editor.
Responsibilities
Take escalated cases from Level 1 and see them through to an answer.
Handle billing questions, plan changes and account access problems.
Write and update help-center articles for the questions we answer most.
Work with engineering on bugs: confirm the fix and tell the customer.
Requirements
2 or more years in customer support for a software product.
Experience with billing or subscription questions.
Clear, short writing in English.
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