Keep the text messages and emails that Waitlist App sends clear, short and correct, and manage the campaigns and templates that businesses use.
This role is with Waitlist App (waitlistapp.org).
Nice to have:
Experience with message delivery reports.
Responsibilities
Review the message templates that businesses write and shorten those that use more text message segments than needed.
Move preparation details from text messages to the guest's tracking page with the business.
Watch delivery reports and the admin message log and report failures.
Create and review admin campaigns before they are sent.
Answer questions from owners about message wording and opt-out rules.
Requirements
Experience in customer messaging, email or text message operations.
Understanding of consent and opt-out rules for text messages in the United States.
Careful, short writing in English.
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