Answer the directors, staff and families who use 1EDU, and write clear problem reports for the product team.
This role is with 1EDU (1edu.app).
Nice to have:
Experience working in a child care center or a school office.
Spanish.
Responsibilities
Answer questions from directors and staff about the website, admissions, enrollment, tuition, attendance and staff training.
Answer questions from families about the family portal.
Share information about a child or a family only with the people at the center whose role allows them to see it.
Reproduce reported problems and write reports the product team can act on: the steps, screenshots and the account.
Requirements
Clear, friendly writing in English.
Experience answering customers by email, chat or phone.
Comfortable learning new software and explaining it in plain words.
Apply to this job
Applications to this job go to Questah Staffing. Create a contractor account with Questah Staffing, or sign in, and you come back to this page to apply.