Customer Support Specialist, Market and Consultations

Answer the people who buy from Blorp Blorp: Market product downloads and plans, consultation bookings, account sign-in and the contact form. This role is with Blorp Blorp (blorpblorp.com). Nice to have: Experience supporting customers who buy software or consulting online.

Answer questions by email about downloads, product updates, plan changes and cancellations. Help customers reschedule or cancel a consultation and fix time zone mistakes. Help customers with sign-in, email verification and notification settings. Reproduce problems and write bug reports engineering can act on, with steps and screenshots. Note the questions that repeat so the help topics can answer them.

Experience in customer support for a software product or online service. Clear, friendly writing in English. Comfortable learning new software quickly and explaining it in plain words.