Answer contractors and homeowners who use Contractn, and write clear problem reports for the product team.
This role is with Contractn (contractn.com).
Nice to have:
Experience in construction, remodeling or another home service trade.
Spanish.
Responsibilities
Answer questions from contractors about the company page, quote requests, estimates, invoices, the schedule and the crew list.
Answer questions from homeowners about planning a project, building a scope of work and inviting contractors to bid.
Explain what Contractn does and does not do: it does not verify licences or insurance, and it does not answer building code or permit questions.
Reproduce reported problems and write reports the product team can act on: the steps, screenshots and the account.
Requirements
Clear, friendly writing in English.
Experience answering customers by email, chat or phone.
Comfortable learning new software and explaining it in plain words.
Apply to this job
Applications to this job go to Questah Staffing. Create a contractor account with Questah Staffing, or sign in, and you come back to this page to apply.