Answer Digital Tally Counter users by email: how a counter or scorekeeper works, account access, plans and billing, and pass clear bug reports to product. This is a part-time role.
This role is with Digital Tally Counter (digitaltallycounter.com).
Nice to have:
Spanish, Portuguese or Arabic.
Experience with billing or subscription questions.
Responsibilities
Answer support requests by email, most within one business day.
Handle plan changes, cancellations and account access problems.
Help coaches, teachers and site owners set up scorekeepers, attendance tracking and embedded counters.
Reproduce problems and write bug reports product can act on (steps, device, browser, screenshots).
Note the questions that come up again so the help pages can answer them.
Requirements
1 or more years in customer support for a website or app.
Clear, friendly writing in English.
Comfortable learning new software quickly and explaining it in plain words.
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