Answer operators, dispatchers and drivers who use Dispatchn, and write clear problem reports for the product team.
This role is with Dispatchn (dispatchn.co).
Nice to have:
Spanish, Portuguese or French.
Experience in a dispatch office.
Responsibilities
Answer questions from operators and dispatchers about the booking page, the dispatch board, fares, card payments and driver payouts.
Answer questions from drivers about ride offers, the ride steps on the phone and signing the operator's driver agreement.
Explain the limits of Dispatchn to operators: the operator carries the passengers, operates the vehicles and is responsible for its own licensing, insurance and drivers.
Reproduce reported problems and write reports the product team can act on: the steps, screenshots and the account.
Requirements
Clear, friendly writing in English.
Experience answering customers by email, chat or phone.
Comfortable learning new software and explaining it in plain words.
Apply to this job
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